Shipping & returns
Everything you need to know about getting your order to you and our return policies.
Free shipping
On all orders over $75 within the continental US.
Processing time
3-5 business days for standard orders.
Tracked delivery
All orders include tracking information.
Easy returns
30-day return policy on non-custom items.
Shipping information
We currently ship to all 50 US states. Orders are processed within 3-5 business days, with custom orders potentially taking longer depending on complexity.
Shipping rates
| Standard Shipping (5-7 business days) | $5.99 |
| Expedited Shipping (3-5 business days) | $12.99 |
| Rush Shipping (1-2 business days) | $24.99 |
| Standard Shipping on orders over $75 | FREE |
Order tracking
Once your order ships, you’ll receive an email with tracking information. You can use this to monitor your package’s journey to your doorstep.
Return policy
We want you to be completely satisfied with your purchase. If you’re not happy with your order, here’s what you need to know:
Non-custom items
- Returns accepted within 30 days of delivery
- Items must be unworn, unwashed, and in original condition
- Original tags must still be attached
- Refund will be issued to original payment method
Custom / personalized items
Due to the personalized nature of custom printed items, we cannot accept returns unless there is a manufacturing defect or printing error on our part. If you receive a defective item, please contact us within 7 days of delivery with photos of the issue.
How to initiate a return
- Contact us at returns@theswag.site with your order number
- We’ll provide a return authorization and shipping label
- Pack the item securely and drop it off at any USPS location
- Refund will be processed within 5-7 business days of receiving the return
Exchanges
Need a different size or color? We’re happy to help! Contact us within 30 days of delivery to arrange an exchange. The same conditions as returns apply.
For the fastest service, we recommend returning the original item for a refund and placing a new order for the desired item.
Questions about your order?
Our support team is ready to help with any shipping or return questions.